Click play to watch the chatbot in action.
Red Bull Gains Customer Insights with Social Chatot
Red Bull builds a social messaging chatbot on Facebook to drive engagement with interactive content and generate customer insights using Spectrm’s conversational marketing platform.
Messaging channel: Facebook Messenger
Language: German & English
Drives Traffic
Builds Audience
Generates Insights
COMPANY
Red Bull is an energy drink created by an Austrian company in 1987. With 7.5 billion cans sold each year, Red Bull has the highest market share of any energy drink in the world.
INDUSTRY
Food & Beverage
SOLUTIONS USED
Social messaging
Automate 1:1 conversations at scale on Facebook Messenger.
Retargeting messages
Send personalized retargeting messages that drive action.
Conversation analytics
Optimize your customer journey with step-by-step funnel data.
The Challenge: Drive User Engagement & Generate Customer Insights
Red Bull sought out to drive user engagement on social media, while also generating extensive customer insights for their products and marketing efforts.
The Solution: A Facebook Messenger Bot with Access to Exclusive Content
Using Spectrm’s conversational marketing platform, Red Bull built a friendly Facebook Messenger bot that provided users with access to exclusive content. The chatbot increased audience size and drove user engagement, while also generating extensive customer insights for their brand.
Explore your use case with a conversational expert
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