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Send the right message on Instagram when customers slide into your DMs.
Engage your audience instantly on the app they already trust. Declutter your inbox, reduce time to response and increase customer satisfaction with Instagram messaging automation.
Fortune 100 and disruptors trust Spectrm for their conversational marketing.
Your customers want to connect 1:1 on Instagram. Don't ghost a valuable relationship.
70% of incoming messages on Instagram are pre-purchase. Instantly respond and turn every message from a service pain to a marketing gain. Cut back on all the manual effort of replying and give customers what they want, when they want it.
Engage customers where they spend their time
Connect with your audience directly on Instagram with a 1:1 messaging experience they use every day.
Send the message your marketing team wants
Drive action and stay on brand by giving marketing the first touchpoint with your customers on social.
Save resources your service team needs
Declutter your inbox, automate FAQs, and hand off long tail customer service queries in real-time.
Voices of Satisfaction:
Discover What Our Customers Have to Say
How it works?
Always on
Let customers engage with your brand 24/7 on their preferred channel.
Build trust
Instantly respond to customer needs in one to one conversation.
Inspire loyalty
Collect insights to segment customers and personalize each message.
Drive action
Dynamically recommend products and services based on preferences.
Qualify influencers
Automatically identify and nurture valuable influencer opportunities.
How Instagram DM Automation Powers Smarter Social Commerce
Get the playbook to multiply organic engagement on Instagram and turn your audience into loyal customers.
Always respond with the right message in the moment that matters most.
Leverage conversational AI to respond to your customer’s unique intents and automate FAQs on the fly. Train your bot to get smarter with every message using proprietary natural language processing (NLP) and machine learning methods.
Scale one to one conversations that are sensitive to context and preferences.
Dynamically integrate data sources and product feeds to personalize answers in real-time. Combine the power of context-specific responses with the ability to identify broader customer intents that override guided conversation paths.
Leverage conversational intelligence tools that make every datapoint actionable.
Optimize your customer experience and collect declared data on customer preferences to build valuable segments on social. Eliminate friction points in your customer journey and identify opportunities to drive sales.
Seamlessly connect your support team and give them all the information they need.
Integrate your chatbot with handover compliant customer service apps to offer human support when customers want it. Reduce the burden on your service team by collecting all the details they need to effectively support your customers.
There's a whole new world of marketing opportunities waiting in your inbox.
Organizing your Instagram DMs and reducing stress on your support team is only the beginning. A unified infrastructure for FB Messenger and Instagram means exciting new ways to engage and convert your audience are on the way.
Launch fast.
No coding required.
Ready for success.
See how Instagram DM Automation Powers Smarter Social Commerce
94% CTR to landing page
Omio increases ticket sales and engagement by automating their FAQs on Instagram.
Engaged younger customers
Breitling automates Instagram DMs to help customers find a watch based on preferences.
Launched a reaction campaign
Deichmann builds audiences on Instagram DMs and nurtures them with discounts.