Click play to watch the chatbot in action.
Browns Helps Customers Find the Perfect Gift with a Guided Shopping Chatbot
Browns uses Spectrm’s conversational marketing platform to make it easy for customers to find gifts during the high volume sale holiday period.
Messaging channel: Facebook Messenger
Higher Conversion Rates
Increase in Avg. Cart Value
Guided Shopping Bot
Browns is an iconic British fashion and luxury goods boutique, operating two retail stores in London as well as an ecommerce store.
Fashion & Apparel
The Challenge: Make it Easy for Customers to Find Gifts During the Holiday Season
- Personalization. Browns wants to provide every customer with personalized gift recommendations.
- Quick ROI. Browns only has limited time to launch and needs fast results and optimization.
- Convenience. Customers should be able to find their perfect gift in only a few clicks.